Frequently Asked Questions

Rent is due on the 1st of the month by the 5th; if it is not received, a late fee will be assessed. Our focus is to work with our residents by offering different payment options and sometimes a payment plan. Should they not make an effort to have rent paid in full by the end of the month, we will file an eviction. Eviction fees vary from City to City but generally range from $500-$750.

Each application we receive is thoroughly screened. We review credit, criminal, and eviction
reports on every applicant. Additionally, we verify income and employment and check with past landlords about any rental history. An applicant’s income must be a minimum of 3 times the amount of the monthly rent.

All tenants are responsible for the terms of their lease. Should a tenant need to break a lease for military or government moves; we will work with them to explore options to move a new qualified tenant into the home; they will still be responsible for all terms until a new tenant moves in.

We schedule annual inspections for the property. We also make an effort to drive by your property once a quarter. Meanwhile tenants are encouraged to report any maintenance issue that could affect the long term value of your investment.

Our goal is to have a property rented within 30 days of taking management. If a vacancy occurs because a tenant moves out, we work diligently to have a new tenant move in within 2 weeks of the vacancy unless required repairs cause delays.

We conduct a move-out inspection within 24-48 hours of a tenant moving out. If we find they have damaged the property or there is excessive wear and tear to the property, we deduct the necessary amount to repair these items from the security deposit. If the cost of repairs exceeds the security deposit, we will pursue collection through all available legal means.

It may take very little. We are trying to create the expectation before tenants even move in for what it should look like when they move out. Have the carpets been professionally cleaned? Are there any stains, tears, or worn spots? Are the appliances clean and shining? Are the window coverings clean and free from dust? Have all the nail holes in the walls been filled or patched? Do the walls need to be painted or touched up? Is there any deferred maintenance that may be considered a safety issue? Have the smoke alarms and/or carbon monoxide detectors been tested and have fresh batteries? Is the house in the condition you would want it to be if you were moving in?

We process owner disbursements via ACH (Automated Clearing House) every month on or about the 10th of the following month. This allows us to close out the current month to ensure that all accounting is accurate. Disbursement times varies slightly depending on what day of the month the 10th falls on. At this same time, we will make available through your portal your owner statement for the accounting period.